Terms and Conditions

Welcome to the Baby Qunuq website. By accessing, browsing, or making a purchase through our website, you agree to these Terms and Conditions. If you do not agree with any of them, we recommend that you do not use our services.

1. General Information

Baby Qunuq is a brand dedicated to selling clothing and accessories made with Peruvian alpaca fiber. Our goal is to offer high-quality products and a safe, transparent, and reliable shopping experience.

2. Use of the website

The user agrees to use this site responsibly and in accordance with current legislation.

The following are prohibited:

  • Using the site for illegal or fraudulent purposes.
  • Attempting to access the site’s systems or information without authorization.
  • Introducing viruses, malware, or any element that may affect the website’s operation.
  • Reproducing, copying, or distributing the site’s content without prior authorization from Baby Qunuq.

3. Products

We strive to display our products as accurately as possible. However, colors may vary slightly depending on individual screen or device settings.

As these garments are made with natural fibers, slight variations in texture, tone, or finish may occur; these characteristics are part of the authenticity and quality of each piece.

4. Availability

All products are subject to stock availability.

In the event that a purchased product is unavailable due to unforeseen circumstances, Baby Qunuq will contact the customer to offer an alternative, reschedule the order, or process the corresponding refund.

5. Prices

All prices published on the website are shown in the currency indicated during the purchase and include applicable taxes where appropriate, unless expressly stated otherwise.

Baby Qunuq reserves the right to update prices, promotions, or discounts at any time and without prior notice. These modifications will not affect orders that have already been confirmed.

6. Orders and payments

Once payment is confirmed, the customer will receive a notification with their purchase details.

Baby Qunuq may cancel an order when:

  • The information provided is incorrect or incomplete.
  • There are reasonable grounds to suspect fraud.
  • Payment has not been authorized.
  • The product is unavailable.

In any of these cases, the customer will be informed promptly and, where applicable, a refund will be issued.

7. Shipments

Delivery times may vary depending on the destination, the shipping company, and external factors.
Baby Qunuq will make every reasonable effort to meet estimated delivery times, although these are for reference only and may be affected by circumstances beyond our control. Shipping costs and conditions will be provided during the checkout process.

8. Exchanges and returns

The conditions for exchanges, returns, and refunds are detailed in our Exchange and Return Policy.

We recommend reviewing it before making a purchase.

9. Intellectual Property

All content available on this website, including text, photographs, images, logos, designs, graphics, videos, and other elements, is the property of Baby Qunuq or is used with the appropriate authorizations.

Its reproduction, modification, distribution, or use without prior written authorization is prohibited.

10. Data protection

The processing of our customers’ personal data is carried out in accordance with our Privacy Policy.

By using this website, the user acknowledges having read and accepted this policy.

11. Limitation of liability

Baby Qunuq will not be liable for temporary website interruptions caused by maintenance, technical failures, third-party services, or force majeure.

Furthermore, it will not assume responsibility for damages resulting from improper use of the site by users.

12. Modifications

Baby Qunuq may modify these Terms and Conditions at any time to adapt them to legal, commercial, or technological changes.

Modifications will take effect upon their publication on the website.

13. Applicable legislation

These Terms and Conditions are governed by the laws of the country where Baby Qunuq conducts its business.

Any dispute will be resolved by the competent authorities in accordance with said laws.

14. Contact

If you have any questions related to these Terms and Conditions, you can contact us through our contact page or via our official customer service channels.

Baby Qunuq

Peruvian tradition, exceptional quality, and the natural elegance of alpaca fiber.